How to Get Through to EDD Live Person? 2 Working Method

How to Get Through to EDD Live Person? Contacting California’s Unemployment offices is no joke. Without exaggeration, there have been many reports about people who call as many as 600 times or even more with no luck.

If you have questions filing your California Unemployment claim, you will need to have at least one initial telephone interview.

However, as mentioned before, if you miss their call, getting through to real, live support at EDD can be quite hectic and nearly impossible.

Fortunately for you, there are other not much known and LESS BUSY phone lines that is available to anyone to contact.

The EDD has shifted around 1,340 state workers to answer the phones and process requests for help and assistance in response to more than 2.7 million new jobless claims filed alone in the last month.

EDD Phone Tips

EDD has added a new phone number, late hours, and extra employees to help the people waiting for their unemployment answers. EDD decided to add new data by which user can easily get to their answers.

Call 1-800-300-5616
You will either hear “Thank you for calling”, or “Welcome to”.
If you hear “Thank you for calling…”, simply hang up the phone because it means too many people are trying to call in and it can take forever to get through to a live person.
However, If you hear “Welcome to…”, it means you are in luck. Next, enter a key combination to skip through to a live person.

You can try from the below key combinations on each prompt. If it does not work, just hang up and try the next combination until it works.

Combination 1: 1-2-1-1-7
Combination 2: 1-3-0
Combination 3: 1-5-1-1-0
Combination 4: 1-6-7-1
Combination 4: 1-6-7-3

If it prompts to enter for your social security number and pin, enter the required details.

Once it is ringing, waiting time can take around as long as 1-30 minutes for someone to pick up.

How to Get Through to EDD Live Person?

EDD provides different numbers for their different services. You can contact EDD representative via the two method below:

Online and
Phone

Online

You can apply online easily. There are many guides and references online, including how to get their claim processed and benefits paid. The change in eligibility conditions allow to automatically process request of large amount through the Unemployment Insurance Online system.

You can also log in to UI online, and go to the Contact Us page.

Phone

The EDD provides 3 different Unemployment Insurance support lines:

UI Automated Self-Service Line – Open 24/7

Dial 1-866-333-4606 for English and 1-866-333-4606 for Spanish

Services offered by UI Automated Self-Service Line:

Information on how to file a new claim or how to reopen an existing claim and your last payment issued.

UI Claims Support Line ( from 8 am to 12 noon)

Number to Dial: 1-800-300-5616 (8 am – 8 pm, Monday-Sunday)

This line works from Monday to Friday. This line consists of experienced EDD representatives who have been already trained over months on the complexity of the UI program and you can even request them to file a claim over the phone.

General Support Line (8 am – 8 pm, 7 days a week)

Dial: 1-833-978-2511

Services offered by General Support Line:

Unemployment Insurance program questions, registration help, technical help, EDD Account Number, password resets.

Dial 833-978-2511 and press 1, if the message repeats, hang up and then try again. Keep trying and press 1 until you hear the music. Once you hear a music, wait, and hope that you get an AUTHORIZED rep and not a HELPER rep.

Customer Care Number of EDD

1-800-480-3287: For EDD Support Phone Numbers
1-800-758-0398: For Workforce Services
1-888-745-3886: For Payroll Tax Assistance
1-800-480-3287: For Disability Insurance
1-877-238-4373: Paid Family Leave
1-800-300-5616: For Unemployment Insurance

Addresses

Language Access Complaints:

Equal Employment Opportunity Office

P.O. BOX 826880, MIC 49

Sacramento, CA 94280-0001

Unemployment Insurance: