How to Get Through to EDD Live Person? Contacting California’s Unemployment offices is no joke. Without exaggeration, there have been many reports about people who call as many as 600 times or even more with no luck.

If you have questions filing your California Unemployment claim, you will need to have at least one initial telephone interview.

However, as mentioned before, if you miss their call, getting through to real, live support at EDD can be quite hectic and nearly impossible.

Fortunately for you, there are other not much known and LESS BUSY phone lines that is available to anyone to contact.

The EDD has shifted around 1,340 state workers to answer the phones and process requests for help and assistance in response to more than 2.7 million new jobless claims filed alone in the last month.

How to Get Through to EDD Live Person

EDD Phone Tips

EDD has added a new phone number, late hours, and extra employees to help the people waiting for their unemployment answers. EDD decided to add new data by which user can easily get to their answers.

  • Call 1-800-300-5616
  • You will either hear “Thank you for calling”, or “Welcome to”.
  • If you hear “Thank you for calling…”, simply hang up the phone because it means too many people are trying to call in and it can take forever to get through to a live person.
  • However, If you hear “Welcome to…”, it means you are in luck. Next, enter a key combination to skip through to a live person.

You can try from the below key combinations on each prompt. If it does not work, just hang up and try the next combination until it works.

  • Combination 1: 1-2-1-1-7
  • Combination 2: 1-3-0
  • Combination 3: 1-5-1-1-0
  • Combination 4: 1-6-7-1
  • Combination 4: 1-6-7-3

If it prompts to enter for your social security number and pin, enter the required details.

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Once it is ringing, waiting time can take around as long as 1-30 minutes for someone to pick up.

How to Get Through to EDD Live Person?

EDD provides different numbers for their different services. You can contact EDD representative via the two method below:

  • Online and
  • Phone


You can apply online easily. There are many guides and references online, including how to get their claim processed and benefits paid. The change in eligibility conditions allow to automatically process request of large amount through the Unemployment Insurance Online system.

You can also log in to UI online, and go to the Contact Us page.


The EDD provides 3 different Unemployment Insurance support lines:

UI Automated Self-Service Line – Open 24/7

Dial 1-866-333-4606 for English and 1-866-333-4606 for Spanish

Services offered by UI Automated Self-Service Line:

Information on how to file a new claim or how to reopen an existing claim and your last payment issued.

UI Claims Support Line ( from 8 am to 12 noon)

Number to Dial: 1-800-300-5616 (8 am – 8 pm, Monday-Sunday)

This line works from Monday to Friday. This line consists of experienced EDD representatives who have been already trained over months on the complexity of the UI program and you can even request them to file a claim over the phone.

General Support Line (8 am – 8 pm, 7 days a week)

Dial: 1-833-978-2511

Services offered by General Support Line:

Unemployment Insurance program questions, registration help, technical help, EDD Account Number, password resets.

Dial 833-978-2511 and press 1, if the message repeats, hang up and then try again. Keep trying and press 1 until you hear the music. Once you hear a music, wait, and hope that you get an AUTHORIZED rep and not a HELPER rep.

Customer Care Number of EDD

  • 1-800-480-3287: For EDD Support Phone Numbers
  • 1-800-758-0398: For Workforce Services
  • 1-888-745-3886: For Payroll Tax Assistance
  • 1-800-480-3287: For Disability Insurance
  • 1-877-238-4373: Paid Family Leave
  • 1-800-300-5616: For Unemployment Insurance


Language Access Complaints:

Equal Employment Opportunity Office

P.O. BOX 826880, MIC 49

Sacramento, CA 94280-0001

Unemployment Insurance:

Employment Development Department

P.O. Box 826880 – UIPCD, MIC 40

Sacramento, CA 94280-0001

Disability Insurance or Paid Family Leave:

Employment Development Department

P.O. Box 826880 – DICO, MIC 29

Sacramento, CA 94280-0001

Workforce Services Branch:

Employment Development Department

Central Office Support Unit

P.O. Box 826880, MIC 69

Sacramento, CA 94280-0001

General Questions or Comments:

Employment Development Department

P.O. BOX 826880, MIC 83

Sacramento, CA 94280-0001

Labor Market Information Division:

Employment Development Department

P.O. Box 826880, MIC 57

Sacramento, CA 94280-0001

Tax Assistance: Employers – General Correspondence:

Employment Development Department

Taxpayer Assistance Center

P.O. Box 826880

Sacramento, CA 94280-0001

EDD Live Chat Support

EDD doesn’t have Live chat customer service option at the moment. For live customer service agent you can call 1-800-480-3287 and follow the above instructions.

EDD Voice Menu

  • Press 1 for benefit payments
  • Press 2 for SDI online help
  • Press 3 for disability insurance information
  • Press 4 for voluntary plans
  • Press 5 for elective coverage for self-employed and the business owners
  • Press 6 to receive claim forms via mail
  • Press *(star) key for security selections

Allisa’s Trick to get through to EDD

Press 1800# after pressing 1 when the voice says “welcome” and listen to the long message and press the combination 6-7-1 fast.

Then, you’ll be asked for your ss# and be put on hold next to the person talking at the moment.

Gabriel Simmons Trick

  • Dial Call 833-978-2511
  • As soon as you hear the voice of the automated lady. Press 1 then 0 at the same time
  • If you hear a THANKYOU, simply hang up and keep trying until the automated system directs you to wait (the music)

It usually takes around 45 min of waiting to get to someone live.

Bank of America EDD number


FAX number


CA SDI Phone Number

1-800-480-3287. This number is also used for SDI phone number live person.


The Administration Branch provides administrative assistance – fulfilling business operations, support solutions, human resource providers for EDD representative.

Hope this article helps you contact EDD customer service and get a live person on the phone.

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