How to Unblock my Green Dot Card? The Green Dot Card is the biggest prepaid card in the United States with an active card currently issued of over 4.28 million. It is a smart choice to keep check of your spending.

Prepaid credit cards has a low activation fee, free direct deposit, and a flat rate monthly service fee structure which makes the Green Dot Prepaid Visa® card one of the best prepaid cards.

Green Dot Card can get locked due to suspicious activity and transaction.

In this article, we will discuss how to unblock your green dot card. Continue reading…

How to Unblock my Green Dot Card

How to Unblock my Green Dot Card?

The best way to fix this issue is to call the Green Dot customer service or email them to help solve the issue.

Unblock Green Dot Card by Email

If your account is blocked, you can mail at along with a few other documents.

Attach and submit your ID along with a Tax ID or US Passport for verification on the email. To ensure that it is processed appropriately, make sure to attach the BAR case # that was created in the subject line of your email.

Related read: 4 Ways to Activate Chase Debit Card?

If you have received the message as “Successful Upload”, they will review and contact you within 2 business days.

If you didn’t receive any update after 2 business days, you can call the IVR for updates through the number on back of your card. BAR cases are usually handled within 24-48 hours from the time that the email and the documents are received.

Speak to a Live Person at Green Dot

There are more than one way to contact green dot service and talk to a live person.

Method 1:

  • Dial 1-866-795-7597
  • Press 5.
  • An automated voice operator will ask for to enter your card number or SSN.
  • After you have enter the Card number, you will be connected to a live customer agent.

Method 2:

  • Dial 1-866-795-7597
  • Press 5.
  • Enter your card information and then click 5
  • Press 4
  • Press 2 for every question that the automated voice operator asks after that.
  • After all the questions, you will be connected to a live agent.

Note: The waiting time slot can take a while.

Method 3:

  • Dial the number shown on the back of your Green Dot card.
  • Press 5 and
  • Press 6.

Green Dot Voice Menu

  • Press 1: To check Balance, recent direct deposits, transactions information.
  • Press 2: Report stolen cards or if you have never received it.
  • Press 3: View your Direct deposit number/ Get paycheck faster with direct deposit.
  • Press 4: Text alert signup
  • Press 5: More additional help and support

Green Dot Card Mailing Address

Green Dot
P.O. Box 5100
Pasadena, CA 91117

Green Dot Prepaid Visa® Card Key Features

  • It has a Flat rate monthly fee structure
  • Provides Free direct deposit and Free ACH transfers
  • Allows Mobile check deposit
  • SMS alerts
  • Wide acceptance
  • You can withdraw cash withdrawals from retailers

Reasons to use Green Dot Prepaid Visa® Card

  • Users who have bad or no credit at all
  • To curb their spending
  • If you don’t like dealing with banks
  • If you are traveling and feat Pick-pocketing.
  • To give kids a fixed allowance.

How Green Dot Prepaid Visa® Card Works

Step 1: Apply for the Card

Buy a temporary card at one of thousands of participating retailers nationwide – Walmart, CVS Pharmacy, Rite Aid, Kroger, 7-Eleven, Walgreens, etc

When you apply online, you will be then issued a temporary card number which can’t be used at places that only accept physical card.

This however isn’t a non-issue when you apply for Green Dot in person as the temporary card will be a physical card.

After purchasing, register your card to get access to all the benefits and features it offers.

Step 2: Register Green Dot account

You have to register an account In order to get a permanent card. To verify your identity, you will have to provide required personal details such as your name, address, Social Security number and date of birth.

Step 3: Activate personalized card

Once you have registered an account, Green Dot will mail you a personalized card. You will then have to activate in order to start using your account.

How to access your Green Dot account

Via Online or App: Green Dot has an app available for both Android and iOS smartphone. Users can access your account via your app. Services offered includes register a new card or order an additional card, access transaction history.

SMS Text alerts: You can also use SMS alerts to check your account balance and the recent deposits.

Where can we use Green Dot Card?

You will be able to use your Green Dot Card anywhere where Visa and MasterCard is accepted. You can also withdraw cash via ATMS from your account fund.

Make purchases in-store, online or everywhere Visa and Master debit is accepted in the U.S. (depending on what card you are issued).

Customer Support

The Green Dot Prepaid Visa® card has an amazing customer support services.

You can call their customer care number, send them
an email, reach out on social media like Facebook, Twitter, Instagram,or forum and answer sites.


How to Chat to a Live Person at Green Dot?

1) Dial 1-866-795-7597.
2) Press 5

An auto voice will prompt you to enter your Green Dot card number. After you open it, you will then get connected to a live person.

How to unlock my card with my ID?

Submit your ID to It usually takes around 2 business days to review the ID, after which you will be contacted with an update on the situation.

How to check Green Dot Prepaid Visa balance?

You can check your balance online via their mobile app.

Alternatively, you can check your account balance by text, after adding your phone number. Text “Bal Last4” to 43411 (Last4 = Last 4 digits of your card number).

Note: Carrier data and message rates may apply.

Can I use a Green Dot card without registering an account?

Yes, but the account functionality will be limited prior to registration.

The temporary card will allow you to make purchases only. However, you will need to verify your identity and receive the permanent card in order to reload it and even withdraw funds from ATM.


Green Dot Prepaid credit cards isn’t for everyone and more so specifically if you want to build up travel on miles earned, cash rewards points, etc.

But if you want a card without much complication such as bad credit history, traditional checking account fees, it is the perfect no brainer choice.

Hope this article helps you to unblock your Green Dot card.

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