Lowe’s Return Policy Without Receipt: Lowe’s is a home improvement retail company and they are the second-largest hardware chain worldwide operating 2,394 hardware and home improvement stores across North America.

Are you not satisfied with your Lowe’s item? Do you wanna return it? If so, the company have a return policy for that.

When looking from the surface, Lowe’s return policy seems pretty easy and straight forward. However, when you dig into it a little bit further, you will realize that it has some nuances to it that are worth noting and knowing, especially if you are a big DIY’er and shop at Lowe’s regularly.

Let’s face it – returning items are just a part of doing a home improvement project. Luckily for you, Lowe’s makes it easy to return unwanted items. Continue reading on to learn all the details of the Lowe’s Return Policy.

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Lowe’s Return Policy

According to Lowe’s Returns and Refunds policies, it states that in case you are not satisfied with the product, you can return them to Lowe’s with proof of purchase within the 90 days of purchase.

Lowes Return Policy allows you to request an exchange/return for most of the items that are new and unused provided you have proof of the purchase.

However, you won’t be able to get a refund for the original shipping cost.

The return of your Lowe’s product should be in good condition. Read the points below to know more regarding the return policy:

Related read: Www.Lowes.Com Survey $500 – Lowe’s.com Satisfaction Survey.

You can return your Lowe’s item within the 90 days from the purchase date.
The Lowe’s item must be returned in original condition only and cannot return used and damaged goods.
All the terms and conditions as per the Lowe’s Company is applicable.

The return product will have the valid proof of purchase to get a refund. The return products that eligible for exchange are to be refunded to your account according to the original payment method. However, the customer will get the instore credit if the purchase is made through a gift card.

You can return your merchandise through two methods as per the Lowe’s return policy.

In-Store returns

You can return the product at a Lowe’s store. Follow the below steps to return the product successfully at the store:

  • Visit a Lowe’s store. If you don’t have a receipt, Make sure to carry any valid ID such as a driving license or state ID.
  • The store executive will then check and confirm your identity and purchase.
  • Once the system approves for return, the store executive will then take the item as a return.

Online Returns

Alternatively you can return the product through online method. Customer can return the product online if the customer bought the product from the official site at lowes.com.

  • First of all, Pack the merchandise into the original packing.
  • All the items needs to be packed in the package from the company.
  • Add all the manuals and guides and manufacturer’s original accessories.
  • Make a proper complete return package with the return slip in it.
  • On the outside of the package, stick the enclosed shipping label on it.

Drop off the package to the local parcel carrier to return the lowes product.

Include only the items that came in with the return slip. Lowe’s will contact you via an email to confirm the receipt and will send you details pertaining to the refund.

Shipping errors and damage that are incurred during shipping and delivery need to be reported to Lowe’s Customer Care but no later than three days after the delivery, at 1-800-445-6937, it is toll-free.

Are There Exceptions to the 90 Days?

Yes, there are some exceptions:

  • Winter/Holiday Seasonal Items – The item need to be returned by December 31st of the same holiday season.
  • Major Appliances – 30 days.
  • Outdoor Power Equipment – 30 days.
  • Trailers – 30 days.
  • Plants – 365 days. More on this below.

Note that, trailers need to be returned to a Lowe’s store in the same state that you bought it.

Do You Need Your Receipt?

Typically, NO, you don’t need your receipt.

If you have lost your receipt, you can retrieve it if you provide your:

  • Original credit card
  • Checking account number
  • MyLowe’s card
  • Phone number

But if they can’t find any purchase record, they’ll typically issue you an in-store credit at the item’s current price.

Note that if you try to return too many items to Lowe’s without a receipt, they will limit your returns or deny them completely.

Exceptional Items

There are some products which rather than a 90 days return period but have 30 days return period such as:

  • Items like Refrigerators
  • Washers
  • Dryers
  • Liquid Plant
  • Highway Trailers
  • Mowers
  • Generators
  • Chain Saws
  • Blowers
  • Trimmers
  • Pressure washer
  • Hoods
  • Dishwasher
  • Microwave
  • Ranges

Non-Refundable Items

Items such as Lithium batteries and liquid flammable items cannot be returned due to security reasons.

If you want to return under various reasons, then follow a different procedure.

What If You Paid with Check or Cash?

If you use cash or a personal check, no receipt is required to get a refund or exchange.

Lowe’s can look up your purchase using your phone number. Hence, you need to provide a phone number when you checkout. But this applies only to in-store purchases.

How Long Will It Take to Receive a Lowe’s Refund?

It can take about five to seven business days to be refunded to your original form of payment and even upto 15 days for the transaction to show on your end, depending on the original payment method.

However, In-store credit and cash refunds are instantaneously.

How To Check the Status of Your Lowe’s Refund Request?

Check the status of your refund request by calling at 1-800-445-6937, toll-free. For purchase made online or via Lowe’s card, you can see the refund info on your Lowe’s account.

For store purchases, provide your phone number or account ID to be shown in your portal. For Lowe’s users, you can use their mobile apps to locate the info and check your refund status.

Can I Return Used Outdoor Power Equipment?

For lawn mower, chain saw, weed eater, blower, pretty much anything that takes gasoline, you can return it within 30 days.

But you need to drain all the gas from it before you bring it back to return and you need to have the receipt.

What About Damages Happening After 90 Days?

You may be eligible for some relief if your merchandise has a manufacturer defect after your 90 day return window expires. Simply call Lowe’s at 1-888-77-LOWES to schedule a factory-certified service appointment and see the available options.

If the repair is however covered by the manufacturer’s warranty you won’t be pay any for it.

What’s the Return Policy on Plants?

The Return Policy on Plants is 1 year from date of purchase. Note that the 1-year “plant guarantee” does not include annuals or clearance plants.

Take the dead plant back along with your receipt to get your money back.

So, If you still have the plant’s original container, make sure to bring that back too to make the return process much faster and easier.


Hopefully, you find the Lowe’s Return Policy helpful. We tried our best to covered all the details regarding the return policy of Lowe’s Company.

If you find any queries regarding this subject, make sure to comment your queries down below in the comment section.


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