Madewell Returns Policy – How To Return Product On Madewell? Madewell is an American jeans company that are primarily based on clothing for women.

Madewell accepts the returns of unworn, unwashed, and undamaged or merchandise purchased that are defective within 30 days of the original purchase.

The Madewell returns are simple and easy and very straight forward too and appears to be lenient than the current industry standards.

Related read: Autozone Return Policy with & without Receipt Tutorial

Madewell period for return time – 30 days of the original purchase date. (Update: 60 days)

With the current COVID-19 situation, the company has thus extended its return period to 60 days for both online and Madewell store visit.

If you got any damaged or defective, unworn, and unwashed merchandise. You can return so in the store or ship them back via mail.

Madewell Returns Policy

Ways to Return Madewell Merchandise

  • Mail and
  • Store

You can return Madewell product either – by mail or by visiting any of the Madewell stores.

Ship Them Back Via Mail

After you mail them back, you’ll get your full refund of the product within 60 days of your return.

Follow the below steps to return the items by mail:

  • Visit the website at
  • Navigate to the return page by visiting this link
  • Enter your order details and Zip code and proceed as per the given instructions, and you will get the return label.
  • On the return label, it has a return department address (the place to return), and the packing slip does contain the specific instructions to return the item.
  • Make sure to Attest the return label to your package.
  • Next, time a pickup or drop off at any carrier or your nearest UPS drop-off location.

Note: The Shipping and handling charges are not refundable.

Return Your Item By Visiting A Store

Note: Before you initiate your return request, make sure that the product to be return is unworn, unwashed, and undamaged.

  • Locate your nearest store at
  • After locating your nearest Madewell store to return your product, pack up your product in its original packing.
  • Accompany your product with its original slip.
  • The Store personnel will ask for it if it isn’t included and it will help you in processing your return.
  • Once returned, your refund will be immediately processed into your original form of payment.

For more details, you can ask the store operator to know more.

Madewell Refunds

Typically, the Returns are generally processed to the original mode of payment by Madewell.

Payment Type You will get a refund in: Refund and Credit Policy
Credit card/debit card     3-5 days Madewell will first issue a refund in the form of the original payment; if you use a credit or debit card, you will get a refund in your credit card and debit card respectively. 

Note: Shipping and handling costs are not refundable.
Cash 3-5 days If you pay by cash, you will get refunded via cash.
PayPal 3-5 days It will be refunded to your PayPal account.

Madewell Returns Policy For Its Different Products

Products and purchases Product Condition Return Policy
Gift You will need to provide the gift receipt within 60 days of the original purchase date. 60 days return
Swimwear, bodysuits, and intimates They need to be returned in their original condition with protective liner attached 60 days return policy
Beauty Products Need to be returned in new or gently used condition 60  days return policy
Vintage Items NA Can’t be returned
Monogrammed, personalized and final sale items NA Can’t be returned


If you are not satisfied with your international online purchase of Maxwell, you need to email at within 60 days of the original purchase to initiate a Return Merchandise Authorization which is required to process a return.

So, If you choose to return your item, return the product with Madewell’s international return partner – UPS i-parcel. But note that you will still need to pay the shipping fee and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order.

However, International orders that are placed at or by phone cannot be returned or exchanged in stores.

Return Marketplace Items

If you bought Madewell merchandise from its marketplace (i.e other sellers), the products can be returned to the authorized sellers within 30 days of invoicing.

The seller will then process the refund once they confirms that the return item is in the original condition that you received it.

To return your item from your local vendor, follow the steps that are listed or mentioned on a paper slip in your package and once your local vendor receives the product, you’ll then be notified on your email.

Contact Madewell

You can contact them with any questions or concerns:

  • For U.S. orders, call them at 866 544 1937 or email at
  • For international orders, call at +1 434 385 5792 or email at


How long can it take to process the return?

It can take upto three weeks from the date you mail the product back for your return to be processed and you will receive an email confirmation when complete.

How long does it take to receive my refund?

Once they have received the item, you will receive an email indicating your return has been processed.

From three, you can expect to receive your refund in 3-5 business days.

Can I return my Products to a store?

Yes, purchases that are shipped to a U.S. address can be returned to any Madewell store in the United States.

Does Madewell charge the return fee?

For Madewell insider member, the return is free, If you are not, there is a charge.


Customers can return their swimwear, bodysuits and intimates with their original tags and protective liners intact.

All Beauty products need to be returned in new or gently used condition. The Refunds will be initiated in the form of the original payment, unless we agree to credit a different payment type.

So, have you return any item you bought in the past? How was your experience with it? We encourage you to share with us in the comments below to help others out.


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